Collection of Information
We collect information from you when you register on our website, submit our contact form, make a booking, or interact with us via email or social media platforms. The information collected includes your name, email address, phone number, and any details relevant to your booking. Additionally, we may automatically receive and store information from your device and browser, such as your IP address, software and hardware details, and the pages you visit.

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Use of Information
The information we collect from you may be used to:

• Personalize your experience and meet your individual needs.

• Improve our website and service offerings.

• Enhance customer service and support your needs.

• Process transactions and manage bookings.

• Communicate with you via email or phone regarding your stay or other inquiries.

• Administer promotions, offers, or surveys.

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E-commerce Security
We are the sole owners of the information collected on this website. Your personally identifiable information will not be sold, exchanged, transferred, or shared with any other company for any reason, except to fulfill your request, such as processing your booking or communicating with Airbnb when necessary.

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Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website or conducting our business, provided these parties agree to keep your information confidential. We may release your information when required by law, to enforce our site policies, or to protect our rights, property, or safety.

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Information Protection
We implement various security measures to protect your personal information. Sensitive data transmitted online is secured using encryption protocols via trusted hosting providers like Wix.com. Offline, personal data is protected by secure systems, including hardware encryption. Only employees or contractors with specific job responsibilities (e.g., billing or customer service) have access to personally identifiable information. Computers and servers storing this information are located in secure environments.

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Do We Use Cookies?
Yes. Cookies improve access to our website and identify repeat visitors. They also enhance the user experience by tracking and personalizing interests. For example, cookies allow us to see website traffic and user behavior through tools like Google Analytics.

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Opting Out of Communication
We use the email address you provide to send booking information, updates, newsletters, and other relevant details. If you no longer wish to receive newsletters, you can follow the unsubscribe instructions at the bottom of any email, or contact us directly at barbara@chateaudelavenu.com to request removal from our records.

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Consent
By using our website, you consent to this Privacy Policy and the collection and use of your information as outlined here.

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Contact Information
If you have any questions regarding this Privacy Policy, please contact us at:
Email: barbara@chateaudelavenu.com
Address: Château de l’Avenue, Pierrefitte-en-Auge, France

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